american home warranty diamond plan

american home warranty diamond plan

They responded on 01/06/15 that my claim was approved. I informed them that I didn't even know what was wrong with the pump as the vendor never contacted me or met me at my property. I was told they would look into it and then told the vendor said my 2 year old pump needed replacing and I needed to contact the vendor. I tried but had no response and I wasn't having any work done until I knew exactly what the problem was and the cost. Select said I could have my own vendor do the work, which I did. I applied for my $150 on 03/09/15 and sent back the requested paperwork. When I contacted Select today, they said they did not receive my signed release, so I emailed it to them to 2 different email addresses. I received an email stating my paperwork had been received and it would be 30 days. I responded with why I had to wait another 30 days and the response was they had not received my paperwork. Really?Having been a homeowner for 30 years, this is the worse experienced I have had with a warranty company. Still waiting for an appointmentSo I submitted the claim through the internet.

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01.14.2007 | 34 Comments

Serviceman has been here twice. Still not fixed. On 7/19/18, I was informed I would have a call back with a resolution within 24 hours. They did not call. For the 4th time I was told this would be rushed. I have paid these people thousands of dollars over the past 5 years.

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01.14.2007 | 16 Comments

2 10 Home Warranty. So shame on 2 10 Home Warranty for continuing to employ and dispatch such contractors when I'm so certain they are very aware of the countless complaints about this unprofessional and unreliable contractor!I am completely getting the run around from 2 10. They stated they were waiting on a diagnosis from the contractor before they could move forward. So, I called the contractor and they stated they had already submitted the diagnosis and were waiting for 2 10's approval. I called 2 10 back and they stated "ma'am we have 1,000's of claims to review" So, basically they take your money, but clearly don't the adequate resources or staff to resolve issues in a timely manner or just do the right human thing!This is a bad business model and what a poor way to treat paying customers. On to making a complaint to BBB.